The Virtual CD icon does not appear in Windows Explorer, or another file management application. For better performance, connect the Desktop External Hard Drive to a USB 2.0 port, which supports data rates up to 480 Mbps. In this case, the hard drive will operate at USB 1.1 data rates (up to 12 Mbps). This message may appear if the Desktop External Hard Drive is connected to a USB 1.1 port. The following message appears: “Hi-Speed USB device plugged into non-Hi-Speed USB Hub.” If the problem persists, contact Toshiba Product Support. Make sure that all cables are securely connected. Code (10).”ĭisconnect and re-connect the Desktop External Hard Drive. The following error message appears: “Device cannot start. The Desktop External Hard Drive may feel quite warm during normal operation. Is this dangerous, or does it indicate a problem? The Desktop External Hard Drive feels warm when it's operating. Install the latest updates for your operating system. Q: With the Toshiba Backup Software, which file types will be backed up when I select a file type category?Ī: By default, the file types for each file type category are: Q: Does Toshiba provide data recovery services?Ī: Toshiba does not provide data recovery services. Windows and other operating systems can be installed only by the specialized installation programs that are included with them. You cannot transfer an installed operating system to another computer or hard drive simply by copying the operating system’s files. Q: Can I use my Desktop External Hard Drive to copy Microsoft Windows or another operating system from one computer to another?Ī: No. Microsoft Windows and other computer operating systems, however, report storage capacity based on powers of 2, where 1 gigabyte (GB) means 2 30 = 1,073,741,824 bytes, and 1 terabyte (TB) means 2 40 = 1,099,511,627,776 bytes - thereby indicating smaller storage capacities for hard disk drives in general. Q: Why does Windows show the Desktop External Hard Drive's capacity as smaller than the drive’s stated capacity?Ī: Based on powers of 10, 1 gigabyte (GB) means 10 9 bytes = 1,000,000,000 bytes, and 1 terabyte (TB) means 10 12 = 1,000,000,000,000 bytes. Check the card manufacturer's website for the latest driver and firmware updates. Q: Can I connect a Desktop External Hard Drive to my computer's USB expansion card?Ī: The Desktop External Hard Drive will work with most USB expansion cards, though you may need to update the driver or firmware for the card. The drive may be re-formatted for NTFS, which accommodates file sizes larger than the 4GB limit of FAT32. Q: Why is the Desktop External Hard Drive formatted with the FAT32 file system, rather than NTFS?Ī: The Desktop External Hard Drive is formatted for the FAT32 file system for compatibility with the Mac OS and Linux. Doing so could damage the drive and the computer(s), and cause loss of your data. Do not connect your Desktop External Hard Drive to a computer (or to two computers) with both a USB cable and an eSATA cable. Q: Can I connect my Desktop External Hard Drive to my computer with both a USB cable and an eSATA cable?Ī: No. The software cannot be installed when the drive is connected to the computer with an eSATA cable. Q: How can I install the software for the Desktop External Hard Drive?Ī: Connect the Desktop External Hard Drive to your computer with a USB cable before installing the included software. This will insure that the transfer of data to the hard drive is complete. A USB switch makes it possible to switch the drive back and forth between two or more computers - the drive is actually connected to only one of the computers at any time.īe sure to ‘Stop’ the Desktop External Hard Drive by clicking the Safely Remove Hardware icon on the Windows taskbar before activating the USB switch. With Microsoft Windows, at least, the drive can be connected to a USB switch, which can in turn be connected to more than one computer. Doing so could damage the drive and the computer, and cause loss of your data. Q: Can I connect my Desktop External Hard Drive to more than one computer?Ī: Do not connect your Desktop External Hard Drive directly to more than one computer, and do not connect it to more than one computer through a USB hub. The drivers are not present in earlier versions of these operating systems. Q: Where are the USB drivers for my Desktop External Hard Drive?Ī: Drivers for the Toshiba Desktop External Hard Drive are built into Microsoft Windows (Windows XP with SP 1.0, and newer versions of Windows), and Mac OS X (version 10.3 and newer).
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